General FAQs

How do I get a library card?

You can register for a library card at any of our public libraries within Milwaukee County.

You must bring two forms of ID: one with your legal name and one with your legal name and address to confirm your Milwaukee County residence address. See below for a list of acceptable IDs.

You can also start the registration process online using this online form. Upon successful completion, you will have the ability to place up to 5 requests for materials. However, to check out materials, you will need to finish the registration process by bringing two forms of ID in person to your local library.

How do I renew my card?

As of March 2024, MCFLS will attempt automatic renewal for patrons 18 and older who have valid emails in their account! For more information, see the FAQ page here.

You can also renew your library card by

What are acceptable forms of ID to register for, or renew a library card?

You must show two forms of ID to register for a library card. Examples of acceptable ID include, but are not limited to, the following:

Examples of ID with legal name

  • Valid Driver’s license or state ID
  • Valid Municipal ID or Tribal ID
  • Current Student Picture ID
  • Current Military ID
  • Valid WI fishing or hunting license (includes physical characteristics)
  • Passport
  • Birth Certificate
  • Current Employer Picture ID

Examples of ID with legal name and address

  • Valid Driver’s license
  • Valid Municipal ID or Tribal ID
  • Valid & current rental lease agreement (no handwritten receipts)
  • Recent paycheck stub with name and address
  • Utility bills (from the past month)
  • Financial account statement (from past month)
  • Current school report card or class schedule
  • Current insurance card
  • Vehicle Registration
  • Checkbook with pre-printed personal checks
  • Vote ID/Registration Information from MyVote.gov
  • Postmarked mail from the past month that is not junk mail, magazines, and is not a window envelope
Can I return materials to any library?

Yes. Materials checked out at a public library in Milwaukee County can be returned to any public library in Milwaukee County. 

Which libraries offer photocopying, computer access and faxing?

Consult the Printing, Fax, Photocopying Services page to learn which libraries offer specific services. Always check with individual libraries for the most up-to-date information. 

What other resources can I use with my library card?

Your library card provides access to many free, online resources.

Email & Text Notices

What notices are provided by CountyCat?

New Library Card Message
When you register for a new library card, you should receive a welcome message including your information about your account and library services. Online registration messages are sent immediately and in library registration send within 24 hours.

Available as: Email

Hold Pickup Notices
When a requested item arrives, you will receive a notice including the location and pick-up by date. Email messages are generated two times a day, text messages three times a day, phone calls four times a day.  

Available as: Email, Text Message, Phone Call, & U.S. Mail

Courtesy Notices
Courtesy notices for when your items are due are generally sent 3 days before the due date.

Available as: Email, Text Message

Overdue Notices
Overdue notices are generated after your items are at least 14 days overdue.

Available as: Email, Text Message, & U.S. Mail in some libraries

Bills
Bills are sent 2 weeks after the overdue notice (or 4 or more weeks after the item was due).

Available as: Email & U.S. Mail

Library Card Expiration Notice
Reminder notices are sent ~30 days before your library card expires. A second reminder notice is sent 7 days after your library card expires.

Available as: Email

How do I change the email address or text message number associated with my library card?

Log into My Account and click on your name in the upper right. Click on Contact Information found at the left, then enter your new email address or text message number and select the Update Contact Information button. 

Update Contact Information

How do I unsubscribe from text notices?

To end all text notifications, and cancel your registration, text the message QUIT to 833-568-6639. Reply to the instructions from Shoutbomb. If you run into any additional issues, text the message STOP to completely remove your barcode from the Shoutbomb service. This will end messages from coming in.

You will also want to go INTO your CountyCat account and remove the text message number from your record.

I am not receiving emails for my notices even though there is an email on my account.

You may have unsubscribed yourself from our notices, either by clicking "Unsubscribe" at the bottom of our emails (newsletters, recommendations, notices, etc) or by marking the email as spam in your email provider. 

To resubscribe to email notices, please reach out to your local library. 

What are some keyword text commands?

Use any of these text commands after you are signed up:

english espanol
mybooks
list of items out
mislibros
ver una lista de materiales sacados
ri
show a list of titles not eligible for renewal
ri
ver una lista de materiales que no se puede renovar
ra
renew all items coming due (does not renew overdue materials) 
ra
renovar todos los materiales sacados (no va a renovar materiales vencidos)
rl
show a list of all renewal items
rl
ver una lista de materiales que se puede renovar
hl
request a list of items on hold
hl
ver una lista de materiales reservados
oi
show a list of overdue titles not eligible for renewal
oi
ver una lista de materiales que no se puede renovar
oa
renew all overdue items
oa
renovar todos los materiales vencidos
ol
show a list of all overdue items
ol
ver una lista de materiales vencidos que se puede renovar

More text commands include:

  • all - Renew all eligible overdue or other items due in the next few days
  • fees - Toggles notification on or off when fees have been added to your account. This option is not automatically turned on when you register
  • help - Request detailed descriptions and how to use each keyword
  • holds - Send this keyword to start/stop notifications for when hold items are available for pickup
  • ioweu- Current fees broken down by barcodes
  • mycards - Lists the cards you've registered
  • nf- Stop receiving notifications for fees
  • ow - Show a list of reasons an overdue item is not eligible for renewal including the number of items affected
  • resend - Resend the last message from Shoutbomb
  • rw - Show a list of reasons why items are not eligible for renewal including the number of items affected
  • yf - Continue notifications for fees

Mas comandos de texto SMS incluyen:

  • vencido -  empezar o suspender notificaciones de materiales vencidos
  • ayuda - mostrar descripciones de todas palabras claves
  • multas - empezar o suspender notificaciones de multas que superen el límite
  • renovar - empezar o suspender notificaciones de materiales que están a punto de expirar
  • reenviar - reenviar el mensaje mas reciente de ustedes
  • tedebo - mostrar el total de multas que debe
  • addcard - añadir otra tarjeta de biblioteca a su cuenta
  • mistarjetas - mostrar todas las tarjetas activadas en su cuenta
  • reservas - empezar o suspender notificaciones de materiales reservados que están listo para su recogida
Cuales Son Algunos Comandos En Espanol Para Avisos De Texto SMS

Use cualquiera de estos comandos después de registrarse para recibir avisos de texto.

mislibros
ver una lista de materiales sacados
nueva contrasena
cambiar la contraseña de su cuenta
ra
renovar todos los materiales sacados
rl
ver una lista de materiales que se puede renovar
oa
renovar todos los materiales vencidos
ol
ver una lista de materiales vencidos que se puede renovar
hl
ver una lista de materiales reservados

Mas comandos de texto SMS incluyen:

  • vencido -  empezar o suspender notificaciones de materiales vencidos
  • ayuda - mostrar descripciones de todas palabras claves
  • multas - empezar o suspender notificaciones de multas que superen el límite
  • renovar - empezar o suspender notificaciones de materiales que están a punto de expirar
  • reenviar - reenviar el mensaje mas reciente de ustedes
  • tedebo - mostrar el total de multas que debe
  • addcard - añadir otra tarjeta de biblioteca a su cuenta
  • addemail - añadir un correo electronico a su cuenta
  • mistarjetas - mostrar todas las tarjetas activadas en su cuenta
  • reservas - empezar o suspender notificaciones de materiales reservados que están listo para su recogida

CountyCat Mobile App

For FAQs, go to the CountyCat Mobile app page under E-Resources